November 29, 2007
How Big Is Your Back end? If you felt I’m asking a personal question, then you have no idea what I’m talking about. Most businesses go after the hardest type of customers there to get. They spend way too much time and money focusing on this avenue of business. Can you guess what type of [...]
Read the full article →
November 23, 2007
Do you know why customers leave or fail to do business with a company in the first place? According to the Small Business Administration 68% leave because of Perception of non-caring, 14% product dissatisfaction, 9% price, 5% friend’s recommendation, 3% move, 1% Death. 68%… WOW! There is one huge reason is lack of follow up. [...]
Read the full article →